Livekhela Privacy Policy — Your Data, Our Responsibility

01 What Information We Collect

Livekhela collects certain information to provide you with a secure and personalized gaming experience. We only collect what is genuinely necessary to operate our services — nothing more.

We never ask for unnecessary or excessive information. Protecting your privacy is a fundamental part of how we operate.

02 How We Use Your Information

Livekhela uses collected data only for specific and legitimate purposes. In accordance with your privacy rights, we use your information for the following:

• Account Management: To streamline registration, login verification, and profile updates.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints and questions promptly.
• To ensure security: To detect and prevent fraudulent activity.
• Bonuses & Offers: To send you personalized promotions based on your preferences.
• Legal obligations: To meet regulatory compliance requirements.
• Platform Improvement: To analyze user experience and improve our service quality.

03 Data Storage & Retention

Livekhela stores your information on secure servers. All data is protected with AES-256 encryption and can only be accessed by authorized personnel when necessary.

• Active Account: Data is retained for as long as your account remains active.
• Closed accounts: After account closure, data is retained for a maximum of 5 years as required by law.
• Financial Records: Transaction records are retained for up to 7 years.
• Log Files: System logs are automatically deleted after 90 days.

Once the designated retention period ends, data is permanently and securely deleted so it cannot be recovered under any circumstances.

04 Sharing Information with Third Parties

Livekhela never sells your personal information. However, limited data may be shared with trusted partners to operate our services:

• Payment Processors: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• KYC Verification Services: Licensed providers used for identity verification.
• Law Enforcement: When required by court order or legal obligation.
• Regulatory Authority: For licensing and compliance requirements.

All of the above partners are contractually bound to uphold our privacy standards. They may only use your information for the specified purpose — nothing else.

05 Cookie Policy

Livekhela uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: To understand how the platform is being used — your identity remains anonymous.
• Session cookies: Automatically deleted when the browser is closed.

You can disable cookies from your browser settings at any time. However, this may affect the functionality of certain features.

06 Your Privacy Rights

As a livekhela user, you have full control over your own data. We respect the following rights:

• Right to access: If you'd like to know what information we hold about you, please get in touch with us.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Except where required by law, you can request that your data be deleted.
• Right to object to processing: You can object to the use of your data for specific purposes.
• Data portability: You have the right to request a copy of your data.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise these rights support@livekhela.app. We will respond within 30 business days.

07 Children's Privacy Protection

Livekhela is strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors.

Age verification is mandatory at registration. If we discover that a minor is using our platform, the account will be immediately closed and all collected data will be deleted.

08 Security measures

Livekhela uses industry-leading security technology to protect your data. Our security framework operates on the following layers:

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-factor authentication (2FA): An additional layer of protection for your account.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular security audits: Regular system audits conducted by third-party experts.
• DDoS Protection: Measures in place to protect the platform from cyberattacks.
• Data Backup: Encrypted backups are taken daily.

That said, no online platform can guarantee 100% security. We encourage you to take steps to protect your own account — use a strong password and never share it with anyone.

09 Policy Update Process

Livekhela may update this Privacy Policy as needed. For any changes, we will:

• We will update this page with a revised date.
• For significant changes, we will notify you via your registered email or SMS.
• You will be notified at least 7 days before any changes take effect.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

10 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team:

• Email: support@livekhela.app
• Response time: Maximum 30 business days
• Live Chat: 24/7 support available on the platform

We take every request seriously. Our commitment to protecting your privacy remains unwavering.