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Responsible Gaming — Safe & Healthy Gaming at livekhela

Gaming should be enjoyable, not stressful. livekhela believes responsible play is a habit, and we're committed to supporting you every step of the way.

What Does Responsible Play Mean?

Responsible play at livekhela means approaching betting or gaming as entertainment — not as a source of income. Before every bet, you know your limits, and you play within them.

We know that online gaming can sometimes take up more time or money than you intended. That's why livekhela has worked to build a culture of responsible gaming from day one. Our platform includes tools and policies designed to help you stay in control at all times.

The principles of responsible play are straightforward: Play for fun, not to your detriment. Set a budget, stick to your time limits, and accept losses when they happen — because every game has its wins and losses. livekhela always wants you to be well and in a good headspace.

Livekhela is strictly for users aged 18 and above. Minors are not permitted to use this platform. Age verification is mandatory.

Our support team is always ready to help with any questions or concerns about responsible play. All our tools and guidelines are detailed below — take your time reading through them and share them with your family and friends.

Responsible Play by the Numbers

18+
Minimum Age Requirement
24/7
Support Team Available
100%
Confidentiality Guaranteed

Quick Navigation

Livekhela's Protection Tools

We've built a range of tools to help you develop healthy gaming habits. You can access them at any time from your account settings.

Deposit Limit
Set your own daily, weekly, or monthly cap on how much you can deposit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Session Time Limit
Decide in advance how long you want to play. Once that time is up, livekhela will automatically log you out. Taking breaks from long sessions is essential for your mental wellbeing.
Cooling-Off Break
Need to clear your head? Voluntarily pause your account for anywhere between 24 hours and 6 weeks. During this break, no bonus or promotional messages will be sent to you.
Self-Exclusion
If you feel you need an extended break, you can request to close your account for anywhere from 6 months to permanently. Having the courage to take this step is a sign of self-care.
Loss Limit
Set your own cap on how much you can lose within a given period. Once the limit is reached, no more bets can be placed for that day — your account will automatically go into a break.
Promotion Opt-Out
You can opt out of bonus offers and promotional messages at any time. We believe attractive offers should never be a tool that pushes anyone into taking greater risks.

To access all the tools above, log in to your account and go to "Account Settings → Responsible Play". Our support team is always on hand to help with any concerns.

Recognize the Warning Signs

We don't always notice when entertainment starts becoming a problem. Watch out for the following signs:

Financial Warning Signs

  • Placing more bets to try to win back what you've lost.
  • Dipping into your gaming funds to cover household expenses or bills.
  • You are borrowing money or asking others for funds to place bets.
  • Spending your savings or emergency funds on gaming.

Psychological & Behavioural Signs

  • You feel restless or irritable when you're unable to play.
  • You are hiding the extent of your gaming from family or friends.
  • Skipping work, studies, or family responsibilities to play.
  • You've tried to cut back on gaming but keep falling short.
  • You are using gaming to cope with stress or loneliness.

If you notice one or more of the above signs in yourself, please support@livekhela.appto get in touch. Our team will assist you with complete confidentiality.

Self-Assessment Questionnaire

Answer the following questions honestly. If more than three of your answers are "yes", consider seeking help.

Ask Yourself
01

Have you ever spent more than your set budget and felt regret afterwards?

02

After a loss, do you feel a strong urge to keep playing "just a little more"?

03

Have your family or close ones expressed concern about how much you're gaming?

04

Do you feel angry, restless, or empty when you can't play?

05

Do thoughts about gaming keep running through your mind during work or study?

06

Have you tried to cut back on gaming multiple times but couldn't?

07

Has gaming caused damage to any of your relationships or responsibilities?

08

Are you using gaming as a way to escape financial stress or emotional pressure?

These questions are not here to judge you — they're here to help you understand yourself better. If you answer "Yes" to three or more, please reach out to us. We'll support you in complete confidence.

10 Golden Rules of Safe Gaming

Follow these simple guidelines and gaming on livekhela will always be an enjoyable experience.

01

Set a Budget Before You Play

Before each session, decide in advance the maximum amount you're willing to spend. Never exceed that budget — whether you're winning or losing.

02

Don't Chase Your Losses

Accept the loss and walk away. Placing more bets to recover lost money almost always leads to even greater losses.

03

Set a Time Limit

Try not to play for more than two hours at a stretch. Take regular breaks — go for a short walk or spend some time with family.

04

Don't Play on Impulse

Avoid gaming when you're feeling angry, sad, or frustrated. It's hard to make sound decisions when you're emotionally unsettled.

05

Never Play Under the Influence

Substances impair your judgement and increase the tendency to take bigger risks. Always play with a clear head.

06

Gaming Isn't Your Only Entertainment

Family, friends, sports, reading — life has many sources of joy. Keep gaming as one of them, not a replacement for the rest.

07

Review Your Gaming History

Check your deposit and withdrawal history once a month. Seeing the numbers makes it clear how much you're actually spending.

08

Tell Someone You Trust

Letting a family member or close friend know about your gaming habits creates accountability and makes it easier to get help if things go wrong.

09

Keep Wins in Perspective

A win doesn't mean you need to place bigger bets out of excitement. Once you've hit your target, stop.

10

Don't Hesitate to Ask for Help

If you're struggling, don't try to handle it alone. Reach out to livekhela support or a professional — asking for help is a sign of strength.

Why livekhela Believes in Responsible Gaming

Responsible play isn't an obligation for us — it's part of who we are.

User-Centric Mindset
livekhela is more than a gaming platform — it's a community. We want every user to stay mentally and financially healthy. That's why responsible gaming sits at the core of everything we do.
Transparent Policies
All our terms and conditions are written in plain, accessible language and can be read at any time. It is against our policy to use hidden clauses or misleading bonus offers to encourage users to play more.
Regulatory Compliance
livekhela follows the guidelines set by international gaming regulatory bodies. Maintaining responsible gaming standards is a condition of our license — and one we take pride in upholding.
Automated Monitoring
Our system automatically detects unusual gaming patterns and alerts users when suspicious activity is identified. Technology and human oversight work together.
Compassionate Support
Our support agents are trained in responsible gaming. Whatever you share with them will be handled without judgement and in complete confidence.
Educational Initiatives
livekhela regularly publishes responsible play content, guides, and awareness campaigns. We believe informed players are the foundation of a healthy gaming culture.

FAQ

Find answers to frequently asked questions about responsible play here.

Log in to your account, then click the profile icon at the top right and go to "Account Settings". Under the "Responsible Gaming" section, you'll find all the tools — deposit limits, session time limits, cooling-off breaks, and self-exclusion. Any of these can be activated immediately.

No, self-exclusion does not affect your account balance. Once the exclusion period ends, or upon request through support, you can withdraw any remaining funds. We never withhold anyone's money in this situation.

Age verification is mandatory when registering on livekhela. We use an official ID verification process and may request additional verification in cases of doubt. No one under 18 can complete registration.

If you think a family member may be struggling with gaming addiction, start by having a calm conversation with them. Then contact our support team — we provide guidance for families too. If needed, a request to block an account can also be submitted through a third party.

Lowering your deposit limit takes effect immediately. However, increasing it requires a waiting period of at least 7 days — this is intentional, to prevent impulsive budget increases in the heat of the moment.

Beyond livekhela's support team, you can also reach out to local mental health services or counselling centres. In Bangladesh, several mental health helplines are available, including Kaan Pete Roi (01779-554391). Asking for help is a sign of strength.

Play Responsibly, Play Enjoyably

Join livekhela today for a safe and healthy gaming experience. Our tools and support are always here for you.

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